FAQ's

Our preferred method is that we accept files up to 20GB via We Transfer at or alternatively you can email us your files via info@scotiavisuals.co.uk or share a file or folder with us at the same address via a cloud based storage website (dropbox, google drive etc.)

Do I need print-ready files?

Print ready files are great and it is quicker for us to turn your order if we receive them sized at the dimensions and resolution required. We will do any changes required to the files that are needed to get them to the specifications you give us for output, but this takes longer to turn your order and we may charge you for this if it becomes a lengthy process.

Where can I find out about the current status of my order?

You will normally receive status updates from our order system via email or SMS. If you have a question or query regarding an order then please contact us and we can give you an update.

There is something wrong with my order, what do I do?

Contact us and let us know you have an issue as soon as possible, we will endeavour to resolve it with you.

0141 530 8857

info@scotiavisuals.co.uk

When I reorder, will my product be exactly the same?

If you tell us you have had an order in the past that you want to match we can arrange that for you if you let us know when you are placing the order.

I’ve noticed a mistake, can I change my order?

If you let us know before we start production of then order then it can be changed free of charge, if we have started your order then there maybe additional charges depending on the stage in production.

How environmentally friendly are you?

We repurpose and reuse as much waste material as we can within our process and we purchase recycled products wherever it is possible.

Worldwide Shipping

We are able to ship your prints/products anywhere in the world and package them safely to ensure that they are undamaged. Shipping options and prices vary depending on where you are and the size of the product, you can find out more on this by contacting us on the links at the bottom of the page.

Still have a question?
Email us at info@scotiavisuals.co.uk

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Scotia Visuals Shop Refurbishment
FAQ's
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7-9 Derby Street, Glasgow, G3 7TJ

0141 530 8857

info@scotiavisuals.co.uk

Mon to Sat 9.00am- 5.30pm